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Legal terms (UK)

Terms of use and privacy policy
 
Definitions
 
‘The Theodora Children’s Charity’ means The Theodora Children’s Charity, a charity registered under charity number 1094532 in England and Wales, with its registered office at 40 Pentonville Road, London, N1 9HF. Company number: 4535844.
 
‘Website’ means www.theodora.org.uk, http://uk.theodora.org or any other website under the ownership or control of The Theodora Children’s Charity.
 
‘You’, ‘your’ and ‘yours’ means the person(s) accessing the Website.
 
‘We’, ‘us’ and ‘our’ means The Theodora Children’s Charity.
 
Privacy Policy
 
The Theodora Children’s Charity is committed to protecting your privacy online. Any personal information that you give us whilst using our website will only be used to support your relationship with the Theodora Children’s Charity.
 
Personal information is information that can be used to identify you. We collect personal information when you contact us about our activities or events, request information, order products, sign up for our newsletters and publications, make a donation or give us your personal information in any other way.
 
By giving us your details you agree that we may use them to send you information about our work, campaigning and fundraising activities. If you prefer not to hear from us, or would like to update your information, please contact us at theodora.uk@theodora.org
 
You are entitled to see a copy of the information we have collected from you. If you wish to do this please email us at theodora.uk@theodora.org
 
We do not store credit card details nor do we share customer details or personal information with any third parties. 
 
Links to other sites
 
This website contains links to other websites. The Theodora Children’s Charity cannot be held responsible for the privacy practices of other websites. When visiting other websites which collect personal information please always refer to their privacy policy. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other websites.
 
Security
 
The Theodora Children’s Charity is committed to ensuring the security of your information, however no data transmission via the internet can be guaranteed to be 100% secure. The Theodora Children’s Charity cannot guarantee the security of data transmitted to our site, and any transmission is therefore made at your own risk. When we collect your personal information we use strict procedures to prevent unauthorised access.
 
Storage of information in the ‘Cloud’
 
No data or personal information is stored in the Cloud. All data and personal information is stored securely on the Theodora servers. 
 
Copyright
 
All rights reserved; no part of this website, including information, images, photos, logos, names and icons may be copied, republished, posted, broadcast or reproduced in any form whatsoever without the prior written consent of the Theodora Children’s Charity. Documents on the Theodora Children’s Charity website may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use.
 
Photographic images and videos
 
The photographs used within this site to illustrate the work of The Theodora Children’s Charity may not be copied, reproduced or otherwise disseminated without the prior permission of the copyright holder. The Theodora Children’s Charity ensures that prior written consent from parents and / or guardians has been obtained before publishing photos of children on our website. We reserve the right to include content from sites including, but not limited to Facebook, Twitter, Instagram and You Tube. We do not control the privacy of external sites and users of such sites should take full responsibility for their own content.
 
 
Complaints
 

At the Theodora Children’s Charity we are committed to delivering a high quality of service. We only exist because of public donations, so our supporters deserve the highest standards from us in everything we do. We value and welcome all types of feedback, good and bad. There may be times when we do not meet our own high standards and if this happens we want to know about it and be able to deal with it to prevent it from happening again. We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries.

We promise to treat your complaint seriously.

We promise to respond to your complaint as quickly as we can. Our aim is to get back to you within ten working days.

We’re usually able to resolve any concerns. But if you’re not entirely happy with the way we’ve handled yours, you can make a further complaint to the Fundraising Regulator.

 

We value your feedback and take every comment seriously.
Please contact us:
By phone: (9.00am-5.30pm, Monday to Friday)
020 7713 0044
By letter to:
Theodora children’s Charity
40 Pentonville Road
London
N1 9HF

By email:
Theodora.uk@theodora.org

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.

 
Changes to our policies
 
We may change our policies from time to time so please check back periodically.
 
Questions
 
If you have any questions about our policies then please do get in touch with us at theodora.uk@theodora.org