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This is a really exciting opportunity to lead our hugely successful and impactful Giggle Doctor programme, build strong relationships with the Giggle Doctor team and work closely with our partner hospitals.

Title: Giggle Doctor Programme Manager

Salary: £38,000 p.a.

Annual Leave: 28 days + 8 UK bank holidays

Contract: Permanent

Hours: Full-time, 37.5 hours

Location: Central London

Responsible to: Chief Executive

Theodora Children’s Charity

Theodora Children’s Charity is a truly inspirational and pioneering charity which successfully works to improve children’s experience of being in hospital.

Forming part of an international family with its origins in Switzerland. Over the past 25 years we have made a positive impact on over half a million children and their families in the UK and 3 million children internationally and improving children’s experience of being in hospital through visits from professional performers, called Giggle Doctors.

Our Giggle Doctors increase opportunities for play, reduce distress and anxiety and give children back an element of control. They achieve this through improvised play which puts the child at the centre of the interaction and through the use of music, magic, storytelling, comedy and mime.

Opportunity

In this our 25th year, we have already trained a new intake of performers, which brings the total number of Giggle Doctors to 34 across England, who will visit over 33,000 children each year. We benefit from a small, devoted and committed team and we have an ambition to do so much more.

Reporting directly to the Chief Executive you will be responsible for leading and developing our hugely successful and impactful Giggle Doctor programme, building a strong and supportive relationship with the Giggle Doctor team, whilst working closely with our partner hospitals, hospices and specialist children’s centres. 

You will be a strong team player, be self-motivated, with the ability to manage your own workload and be committed to improving the lives of sick and disabled children through our Programme.

In return you will have the opportunity to be an integral part of a unique charity bringing fun and laughter to thousands of children every year.

Responsibilities

  • Proactively work and engage with our Giggle Doctors to deliver and develop the Programme, ensuring that they remain highly motivated and committed.
  • Manage the delivery of the programme, taking responsibility for the monitoring, recording and reporting on programme performance.
  • Maintain and monitor the feedback on Giggle Doctor visits producing impact reports on the number of visits held, challenges and opportunities. 
  • Undertake periodic visits and reviews with Giggle Doctors and our partners to develop a pipeline of qualitative and quantitively data for impact measurement.   
  • Directly manage Programme budgets to support organisational budget and income targets.
  • Support the fundraising team through the creation of case studies and compelling cases for support to retain existing donors and help identify new funders.
  • Build relationships with existing partners, donors and parents to strengthen their connection to our charity.
  • Provide comprehensive programme reports to support income generation bids and Trustee reporting.
  • Actively contribute to the development of impact measurement procedures and reporting.
  • Maintain an up to date knowledge of the rules and regulations relating to GDPR, charities and safeguarding, and on trends and developments in child health and on the importance of play.
  • Make use of the charity’s CRM database to keep all records up to date and effectively progress supporter development.
  • Represent the charity at external functions and conferences.

Person Specification:

Experience

  • Established track record of leading a large, diverse virtual team across multiple sites.
  • Experience of developing and managing external stakeholder partnerships.
  • Proven ability to plan ahead, manage multiple priorities and organise own workload.
  • Experience of working collaboratively with internal and external contacts to deliver a successful programme.

Skills

  • In depth knowledge and experience of programme development, scheduling, delivery and impact measurement.
  • Strong interpersonal skills with the ability to build relationships with Giggle Doctors, partners, charity team and supporters.
  • Excellent written, oral communication and budgetary skills.

Personal Attributes and Other Requirements

  • A passion for our work
  • Ability to take a creative and personalised approach to working with the Giggle Doctors.
  • Ability to contribute to annual strategy and budget setting, with management thereafter
  • Ability to use own initiative and self-motivated with a positive approach to work.
  • Ability to work flexibly as part of a small team
  • Ability and willingness to attend events outside of normal office hours if required
  • Ability to travel extensively within the UK, with potential overnight stays, as well as to visit Theodora Switzerland. 

Desirable

  • Experience of working within a children’s healthcare setting.
  • Understanding of the UK charity sector
  • Experience of participating within the performing arts. 
  • Experience of securing charitable donations.

To find out more or apply please visit  the Harris Hill website and speak to Harriet.